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Front Office· Full-time / Shift· Jakarta, Indonesia
Front Desk Service / Receptionist
Be the first contact every patient has with Liang Yi — registration, appointments, customer service, payments and daily reports.
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About the role
You report to the Clinic Manager, and you are the first contact every patient has with Liang Yi — in person, on the phone, and over message.
The role covers registration, appointments and reminders, customer service, payments and invoices, daily reports, and the administrative records that keep the branch accountable. You also hold the front office itself: how it looks, how organised it is, and how quickly someone walking in gets attention.
You will be measured on patient satisfaction, transaction accuracy, appointment accuracy, response speed, and the cleanliness and organisation of the front office.
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Requirements
- Minimum SMA/SMK; D3 in Administration, Hospitality, or Health preferred
- Front office or customer service experience preferred; fresh graduates may be considered
- Accurate with payments, invoices, and daily transaction reports
- Comfortable with appointment scheduling and point-of-sale systems
- Fast, courteous response over phone and messaging channels
- Handles patient information with discretion and confidentiality